SHIPPING & RETURNS
Thank you for choosing to shop at Renée Antwerp, your destination for exquisite antique and home goods.
We are committed to providing you with high-quality products and an exceptional shopping experience.
Please read our Shipping & Return Policy to understand how we handle shipping and returns for small items purchased from our online store.
Shipping Information:
-
International Shipping: We are thrilled to serve customers worldwide. We offer international shipping for small items, ensuring that you can enjoy our unique selection no matter where you are located.
-
Shipping Costs: Shipping costs are calculated during the checkout process. The cost may vary based on your location and the size and weight of the items in your order. You will see the shipping cost before finalizing your purchase.
-
Shipping Time: We strive to process and ship your order within 2-3 business days after payment confirmation. However, please keep in mind that shipping times may vary depending on your location and any customs regulations in your country. Once your order is shipped, you will receive a confirmation email with tracking information, if applicable.
-
Customs and Duties: For international orders, please be aware that you may be responsible for any customs duties, taxes, or other fees that your local customs authorities may require.
-
Lost or Damaged Shipments: We take the utmost care in packaging and shipping your items. Nevertheless, if your order arrives damaged or is lost in transit, please contact us immediately at [Your Contact Email]. We will do our best to assist you in resolving the issue and ensure you receive the necessary support.
Return Policy:
-
No Returns or Exchanges: We regret to inform you that we do not accept returns or exchanges on any of our antique or home goods items. All sales are final.
-
Refund for Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving the item at gwen@renee-antwerp.be. We will require clear photos of the damage or loss and may ask for additional information to process your refund. Once your claim is verified, we will issue a refund for the cost of the item, excluding shipping fees.
-
Refund Processing: Refunds will be processed using the same payment method you used for your purchase. Please allow up to 10 business days for the refund to appear in your account, although it may take longer, depending on your financial institution.
Contact Information:
If you have any questions or concerns regarding our Shipping & Return Policy, please do not hesitate to contact us at gwen@renee-antwerp.be. Our customer service team is here to assist you and ensure your shopping experience with Renée Antwerp is a positive one.
Please note that this Shipping & Return Policy is subject to change, and any updates will be reflected on our website.
Thank you for choosing Renée Antwerp for your antique and home goods needs.
We appreciate your trust in us and look forward to serving you.
Last updated: November 2023